At lookstylish, we want you to love your purchase. If you’re not completely satisfied, we’re here to help. This policy outlines the terms under which we accept returns and issue refunds for items purchased through https://lookstylish.site.
1. Returns
Eligibility
To be eligible for a return, your item must:
- Be unused, unwashed, and in the same condition that you received it
- Be in the original packaging with tags still attached
- Be returned within [7/14/30] days of delivery (choose based on your store’s policy)
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items
- Opened or used personal care products (e.g., cosmetics, skincare)
2. Refunds
Once we receive and inspect your return, we will notify you via email about the status of your refund.
- Approved refunds will be processed to your original method of payment within 5–10 business days.
- Shipping costs (if applicable) are non-refundable unless the item was defective or incorrect.
- If a refund is delayed or missing, please check with your bank or credit card provider first before contacting us.
3. Exchanges
We only replace items if they are defective, damaged, or the wrong item was sent. If you need to exchange it for the same item, please contact us at [lookstylishsite@gmail.com] with your order number and a photo of the item.
4. Return Shipping
To initiate a return, email us at [lookstylishsite@gmail.com] with your order number and reason for return. We’ll provide you with return instructions and the return shipping address.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.
5. Cancellations
Orders may be canceled within 2 hours of purchase. After that, the order may already be in processing or shipped, and you’ll need to request a return once it arrives.
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We’ll make it right as quickly as possible.
Contact Us
If you have any questions about our return or refund policy, please reach out to us:
lookstylish
Email: [lookstylishsite@gmail.com]
Website: https://lookstylish.site